Cancellation & Refund Policy

1. Cancellation Requests:

• Cancellations will be considered only if the request is made immediately after placing the order.
• Please note that cancellation requests may not be entertained if the orders have already been communicated to the vendors/merchants and the shipping process has been initiated.

2. Exemptions from Cancellation:

• Meera Marketing does not accept cancellation requests for perishable items such as flowers and eatables.
• However, a refund or replacement can be arranged if the customer establishes that the quality of the delivered product is unsatisfactory.

3. Damaged or Defective Items:

• If you receive damaged or defective items, please report the issue to our Customer Service team.
• The request will be processed after the merchant has checked and confirmed the issue on their end.
• This should be reported within 2 days of receiving the products.

4. Product Discrepancies:

• If you believe that the product received is not as shown on the website or doesn't meet your expectations, please notify our customer service within 2 days of receiving the product.
• The Customer Service Team will investigate your complaint and make an appropriate decision.

5. Manufacturer Warranty:

• For products that come with a warranty from manufacturers, please refer any issues to them directly.

6. Refund Processing:

• In case of any refunds approved by Meera Marketing, please allow 3-5 days for the refund to be processed and credited to the end customer.

We are committed to providing the best service to our customers and aim to address your concerns promptly and effectively.